NIKA
Help Center

Frequently Asked Questions

Find quick answers to common questions about hiring, becoming an assistant, payments, and platform security.

All Questions
For Assistants
Hiring
Payments
Pricing
Support
Trust & Safety

For Assistants

Yes! Apply through our "Become a PA" page. You'll need to submit your documents and pass our verification process.

Assistant approval typically takes 24-72 hours after submitting all required documents.

Hiring

Simply create an account, post your requirements, and our AI matching engine will recommend the best assistants for you.

Payments

We accept M-Pesa, Airtel Money, Visa, Mastercard, and bank transfers.

Your payment is held securely in escrow until the work is completed and approved by you.

Pricing

We charge a platform commission of 10-25% depending on the service type. Assistants set their own rates.

Support

You can raise a dispute and our support team will mediate. We offer refunds based on our dispute resolution policy.

Trust & Safety

All assistants undergo rigorous background checks including ID verification, police clearance, skills assessment, and reference checks.

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